Data Visualization in Business

Data Visualization in Business

These days, information is considered to be the key to success. That’s what you’re being told from every source you’ve ever searched to find business advice. Unfortunately, it’s not the praise of knowledge that it used to be years ago. Ever heard...
Call Center’s Local Lads [Infographic]

Call Center’s Local Lads [Infographic]

Call center industry has a long history. It goes without saying, everything that has long history has been accumulating stereotypes, so deeply rooted. We know call centers for an exceptional level of employee turnover followed by colossal costs...
Being Convincing in Telesales

Being Convincing in Telesales

Do you know what to say to get exactly what you want from your lead? Are successes just coming to you by themselves, without you even trying too hard? You most certainly wish they did. Simply speaking: you wish to be convincing. Well, here’s the...
7 Outbound Call Center Must-Haves

7 Outbound Call Center Must-Haves

Do you know what is essential for an outbound Call Center? Which features are Call Center must-haves and which are just a nice addition, looking pretty in the description box? If you don’t have a list of these – make one ASAP it’ll make...
Can You Improve Performance of Your Team?

Can You Improve Performance of Your Team?

How to lead to the success? Are you on the right path to improve performance of your team? Whether you’re lost in the middle or you don’t even know where to start, here’s something for you. Let’s be clear: managing a team is a challenge. You need...
High Turnover Rate vs. Sales Recruitment

High Turnover Rate vs. Sales Recruitment

Call Centers are known for hiring a lot and it’s not necessarily a good thing for anyone (especially not for a contact center itself). Some time ago I wrote an article about employee turnover and one of my suggestions on preventing this rate from...
Control in Management

Control in Management

Understanding of the word “control” is rather intuitive. Following the Oxford dictionary of English it stands for “the power to influence or direct people’s behaviour or the course of events.” Quite clear definition of a term that begins to...
Call Center’s Motivating Systems

Call Center’s Motivating Systems

Are you a morning person? So-called early bird, who’s wide awake at 5 am ready for whatever there is to come in the day? If not — then we should high five each other as I’m none of myself. If you’re the lucky one, who can pull oneself out...
Telemarketing Sales – Talking Better

Telemarketing Sales – Talking Better

The most common advice you’re getting, when asking about telemarketing sales, is “don’t sound like a sales person”. Not very useful without an explanation, is it? Let’s be honest – you’re never going to make your sales agents sound like...