Warm Calling Confusion

Warm Calling Confusion

Cold calling means contacting someone you do not know and it generates feelings of unfamiliarity and possibly, mistrust in the person you have called. Warm calling (which means calling someone you know or have a connection to) should generate...
Story Time: Sales Strategy

Story Time: Sales Strategy

„How do we define ourselves as a company?” This question was asked recently in our sales department. Answering is supposed to help define our sales strategy. It probably has some other fun and/or useful...
Telesales Meet Screen Sharing

Telesales Meet Screen Sharing

Designed to improve your sales calls. Screen sharing can improve your performance — guys at CrankWheel know it best. We’re all on board for making sales calls easier. In fact, we’ve been doing it for quite some time now and browsing through...
Data Visualization in Business

Data Visualization in Business

These days, information is considered to be the key to success. That’s what you’re being told from every source you’ve ever searched to find business advice. Unfortunately, it’s not the praise of knowledge that it used to be years ago. Ever heard...
Call Center’s Local Lads [Infographic]

Call Center’s Local Lads [Infographic]

Call center industry has a long history. It goes without saying, everything that has long history has been accumulating stereotypes, so deeply rooted. We know call centers for an exceptional level of employee turnover followed by colossal costs...
7 Outbound Call Center Must-Haves

7 Outbound Call Center Must-Haves

Do you know what is essential for an outbound Call Center? Which features are Call Center must-haves and which are just a nice addition, looking pretty in the description box? If you don’t have a list of these — make one ASAP it’ll make...
Can You Improve Performance of Your Team?

Can You Improve Performance of Your Team?

How to lead to the success? Are you on the right path to improve performance of your team? Whether you’re lost in the middle or you don’t even know where to start, here’s something for you. Let’s be clear: managing a team is a challenge. You need...
High Turnover Rate vs. Sales Recruitment

High Turnover Rate vs. Sales Recruitment

Call Centers are known for hiring a lot and it’s not necessarily a good thing for anyone (especially not for a contact center itself). Some time ago I wrote an article about employee turnover and one of my suggestions on preventing this rate from...
Control in Management

Control in Management

Understanding of the word “control” is rather intuitive. Following the Oxford dictionary of English it stands for “the power to influence or direct people’s behaviour or the course of events.” Quite clear definition of a term that begins to...


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