Data Visualization in Business

Data Visualization in Business

These days, information is considered to be the key to success. That’s what you’re being told from every source you’ve ever searched to find business advice. Unfortunately, it’s not the praise of knowledge that it used to be years ago. Ever heard...
Can You Improve Performance of Your Team?

Can You Improve Performance of Your Team?

How to lead to the success? Are you on the right path to improve performance of your team? Whether you’re lost in the middle or you don’t even know where to start, here’s something for you. Let’s be clear: managing a team is a challenge. You need...
High Turnover Rate vs. Sales Recruitment

High Turnover Rate vs. Sales Recruitment

Call Centers are known for hiring a lot and it’s not necessarily a good thing for anyone (especially not for a contact center itself). Some time ago I wrote an article about employee turnover and one of my suggestions on preventing this rate from...
Control in Management

Control in Management

Understanding of the word “control” is rather intuitive. Following the Oxford dictionary of English it stands for “the power to influence or direct people’s behaviour or the course of events.” Quite clear definition of a term that begins to...
Call Center’s Motivating Systems

Call Center’s Motivating Systems

Are you a morning person? So-called early bird, who’s wide awake at 5 am ready for whatever there is to come in the day? If not — then we should high five each other as I’m none of myself. If you’re the lucky one, who can pull oneself out...
Employee Turnover Isn’t That Bad

Employee Turnover Isn’t That Bad

From all of the evil things that may happen to a call center, there is this one, inevitable, constantly returning nightmare: employee turnover. There’s no way to avoid that, have control over and it’s followed by gigantic costs that have to be...