High Turnover Rate vs. Sales Recruitment

High Turnover Rate vs. Sales Recruitment

Call Centers are known for hiring a lot and it’s not necessarily a good thing for anyone (especially not for a contact center itself). Some time ago I wrote an article about employee turnover and one of my suggestions on preventing this rate from...
Employee Turnover Isn’t That Bad

Employee Turnover Isn’t That Bad

From all of the evil things that may happen to a call center, there is this one, inevitable, constantly returning nightmare: employee turnover. There’s no way to avoid that, have control over and it’s followed by gigantic costs that have to be...


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